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Help & Services

ARENA NORTH AMERICA
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Arena North America, LLC, its parent organization, affiliates and subsidiaries (collectively, “Arena”, “we” or “us”), knows that you (the “User” or “you”) care how information about you is used and shared. This Privacy Policy explains the privacy practices for the Arena website (collectively, the “Website” located at www.arenawaterinstinct.com), what information of yours will be collected by Arena when you use the Website and how the information will be used. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

INFORMATION WE COLLECT

User-Provided Information: You provide us information about yourself, such as your name, e-mail address, company name and address if you choose to contact us through the Website, or send us an email displaying your return email address.

Cookies Information:  When you visit the Website, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and helps us enhance your navigation through the Website.  A cookie may also convey anonymous information about how you browse the Website to us.  A cookie does not collect personal information about you.  Arena uses both session cookies and persistent cookies.  A persistent cookie remains on your hard drive after you close your browser.  Persistent cookies may be used by your browser on subsequent visits to the Website.  Persistent cookies can be removed by following your web browser’s directions.  A session cookie is temporary and disappears after you close your browser.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Website may not function properly if the ability to accept cookies is disabled.

Log File Information:  Log file information is automatically reported by your browser each time you access a web page.  When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website.  These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

HOW WE USE YOUR INFORMATION

We use the personal information you submit to operate, maintain, and provide to you the features and functionality of the Website, to provide information and services, and to help us better understand your needs and interests.

We use cookies and log file information to:  (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website; (b) provide custom, content and information; (c) monitor the effectiveness of our Website; (d) monitor aggregate metrics such as total number of visitors and traffic; (e) diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses; and (f) help you efficiently access information.

By providing Arena your email address or other contact information, you consent to our using such contact information to communicate with you regarding the Website, Arena products, promotions and events (the “Arena Products and Promotions”) and updates.  You also consent to our using your email address to send you Website-related notices, including any notices required by law, in lieu of communication by postal mail.  We may also use your contact information to send you other messages, such as newsletters, changes to features of the Website, or special offers.  If you correspond with us by email, we may retain the content of your email messages and our responses.

Any personal information or content that you voluntarily disclose for posting to the Website’s forums, message boards or similar publicly accessible areas becomes available to the public. Arena is not responsible for personally identifiable information and data contributions that you choose to disclose publicly on the Website.  If you remove information that you posted to the Website, copies may remain viewable in cached and archived pages of the Website, or if other users have copied or saved that information.

HOW WE SHARE YOUR INFORMATION

Arena does not share your personally identifiable information with other, third-party companies for their commercial or marketing use.  In the future, we may buy or sell assets or business offerings from third parties.  Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions.  We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.  From time to time, we may enter into relationships with third parties who provide services to us (e.g., data management and storage services or credit card processing services).  In those circumstances, we disclose personally identifiable information that is necessary for such service providers to perform those services.

Except as otherwise described in this Privacy Policy, Arena will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or the Arena Products and Promotions; and (c) to exercise or protect the rights, property, or personal safety of Arena, its employees, agents or assigns, or others.

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for the Website.

We may store personal information in locations outside the direct control of Arena (for instance, on servers or databases co-located with hosting providers).

YOUR CHOICES ABOUT YOUR INFORMATION

You may, of course, decline to submit personally identifiable information through the Website, in which case certain Arena products, promotions and services may not be available to you.

CALIFORNIA PRIVACY RIGHTS

Beginning January 1, 2005, under California Civil Code sections 1798.83-1798.84, if you are a resident of California, you may make a written request to Arena about how we have shared your personal customer information with select third parties for their direct marketing purposes.  In response to your written request, Arena will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and address. Please submit a written request to the address below.

CHILDREN’S PRIVACY

Protecting the privacy of young children is especially important.  For that reason, Arena does not knowingly collect or solicit personal information from anyone under the age of 13.  If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address.  No one under age 13 is allowed to provide any personal information to Arena. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under 13, please contact us at info@arenausa.com.

TRADEMARK NOTICE

In general, all trademarks, logos and service marks (collectively the "Trademarks") which appear on this Website are registered and unregistered Arena trademarks or are licensed for use by Arena by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Website without the prior written permission of Arena or such third party who owns the trademark.  Misuse of any Trademark displayed on the Website, or any other content on the Website, except as provided herein, is strictly prohibited.

LINKS TO OTHER WEBSITES

We are not responsible for the practices employed by websites linked to or from our Website, nor the information or content contained therein.  Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our Website, is subject to that website’s own rules and policies.  Please read over those rules and policies before proceeding.

NOTIFICATION PROCEDURES

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website, as determined by Arena in its sole discretion.  We reserve the right to determine the form and means of providing notifications to you.

CHANGES TO OUR PRIVACY POLICY

If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.  Changes to this Privacy Policy are effective when they are posted on this page.  If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at info@arenausa.com, or send mail to:

Arena North America, LLC
404 NW 10th Avenue, Suite 202
Portland, OR 97209
1-800-902-7369
info@arenausa.com