Official shop
Free shipping on all orders above $100.00
Official shop
  • Free shipping on all orders above $100.00 Free shipping
Official shop
Free shipping on all orders above $100.00
Official shop
  • Free shipping on all orders above $100.00 Free shipping

Arena North America Website User Terms and Conditions

We welcome you to www.arenawaterinstinct.com (the "Website"). This Website is owned, managed and operated by Arena North America, LLC, its parent organization, affiliates and subsidiaries (collectively, “Arena”, “we” or “us). These Website User Terms and Conditions (the “Website Terms”), along with our Privacy Policy and other agreements relating to the Website or content set forth therein, govern your access and use of the Website. By using the Website and the various services, you are agreeing to our Website Terms and you agree that you are at least eighteen (18) years old or are visiting the Website under the supervision of a parent or adult guardian. If you do not agree to the Website Terms, please do not use the website and exit immediately. ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE INDICATES YOUR AGREEMENT TO THE WEBSITE TERMS, SO PLEASE READ CAREFULLY BEFORE PROCEEDING. Arena reserves the right to modify or amend the Website Terms from time to time without notice. Your continued use of the Website following the posting of any changes means you accept those changes. Additional terms and conditions may apply to the purchase of any products, such as shipping and return policies. By using this Website, you agree to such terms and conditions.

Copyright and Ownership

All text, graphics, photographs, icons, images, audio clips, sound, illustrations and software (collectively, "Content"), belongs exclusively to Arena, its licensors, vendors, agents and/or its Content providers. The collection, arrangement and assembly of all Content on this Website (the "Compilation") belongs exclusively to Arena, its licensors, vendors, agents and/or its Compilation providers. All software used on this Website (the "Software") is the property of Arena or its Software suppliers. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. All logos, slogans, trade names or words appearing on the Website are registered trademarks, trademarks or service marks of Arena, its affiliates, suppliers or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without our prior explicit consent.

Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print and download documents, audio and video found on our Website for personal, informational and noncommercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Website.

Security and Use of Passwords; Unauthorized Use: Accurancy of Information

We may assign you a password and account identification to enable you to access and use certain portions of this Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Website. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS WEBSITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU, WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Website's security.

When you use the Website, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website or through our other services. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.

You agree that you will not use any robot, spider, scraper or other automated means to access the Website for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or (iii) bypass any measures we may use to prevent or restrict access to the Website.

You are prohibited from posting or sending any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Such violations may subject the sender and his or her agents to civil and criminal penalties. You further understand and agree that sending unsolicited e-mail advertisements to any user of the Website is expressly prohibited by these Website Terms. Any such unauthorized use of our computer systems is a violation of these Website Terms and applicable "anti-spam" laws. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials or Content from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

We do our best to ensure that information on this Website is complete, accurate and current; however, despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on this Website. For example, products included on this Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Reviews and Comments

Except as otherwise provided elsewhere on this Website, anything that you submit or post to the Website and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Website, you also grant us the right to use the name that you submit with any review, comment or other Content, if any, in connection with such review, comment or other Content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Website and that use of your reviews, comments or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

Products, Content and Specifications

All features, Content, specifications, products and prices of products and services described or depicted on this Website are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Purchase Terms; Shipping Limitations; Fees

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions set forth on this Website. All purchases from this Website are made pursuant to our standard purchase agreement terms and conditions. Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

For all charges for any products and services sold on the Website, we will bill your credit card or alternative payment method offered by us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including reasonable attorneys' fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for your use of this Website.

Privacy

For information related to our policies regarding privacy, data collection (including cookies), use of customer data, links to third party websites and related matters, please visit the Arena Privacy Policy at www.arenawaterinstinct.com/en_us/services/privacy.

International Access

This Website may be accessed from countries other than the United States. This Website may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Website outside the United States, you are responsible for complying with your local laws and regulations.

Copyright Complaints

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the written information specified below. Please note that this procedure is exclusively for notifying us and our affiliates and its affiliates that your copyrighted material has been infringed:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Website;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Our Copyright Agent for notice of copyright claims on this Website is:

404 NW 10th Avenue, Suite 202
Portland, OR 97209
Attn: Marketing & PR Department
customerservice_US@arenawaterinstinct.com

Disclaimer and Limitation of Liability

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD PURCHASE TERMS THAT GOVERN THE SALE OF EACH PRODUCT ON THIS WEBSITE, THIS WEBSITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS WEBSITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY. THE FOREGOING LIMIATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

Indemnity

You agree to defend, indemnify and hold Arena and any affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys' fees, related to any violation of these terms by you or your authorized users, or in connection with the use of the Website or the Internet, or your purchases or the placement or transmission of any message or information on this Website by you or your authorized users, or your violation of any law or the rights of a third party.

Termination

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We may also block your access to our Website in the event that (i) you breach these Website Terms; (ii) we are unable to verify or authenticate any information you provide to us; or (iii) we believe that your actions may cause financial loss or legal liability for you, our users or us.

General

Any claim relating to, and the use of, this Website and/or the materials contained herein is governed by the laws of the State of Oregon, U.S.A. You consent to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon. We do not guarantee continuous, uninterrupted or secure access to our Website or any associated services, and operation of the Website may be interfered with by numerous factors outside of our control. If any provision of these Website Terms is held to be invalid or unenforceable, the remaining provisions shall be enforced. These Website Terms set forth the entire understanding and agreement between us with respect to the subject matter hereof and supersede any prior understandings or agreements, whether written or oral. Provisions of these Website Terms designed to survive the termination or expiration hereof shall automatically survive and be enforceable by Arena.

Questions, Comments or Concerns

If you have questions, comments or concerns regarding the Website or our Website Terms, we invite you to contact our Customer Service Department by e-mail at customerservice_US@arenawaterinstinct.com or by phone at 888-90-ARENA (888-902-7362).

Copyright Notice

The following are registered trademarks of Arena:

Other marks, logos, graphics and designs are property of their respective owners. All rights are reserved.